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We Ought to Be Institutionalized
Which Annual Ritual Will Connect You to Your Customers?

By Marie Elwood, Brand Marketing Consultant 
November 30, 2010 - Speed Dial Issue 59

 

 



It’s that time of year again- - the holiday season, filled with traditions to be celebrated & memories to be made. It’s a time of anticipation, too, as we look forward to long-established rituals that are satisfying & enjoyable year after year.
  
As human beings, we’re wired to take a certain comfort & pleasure from recurring activities, routines, & institutions. Knowing that, many organizations have created their own traditions as a means of deepening their relationships with their consumers, clients, & customers-- and so can you.
  
I've compiled a list of annual options as inspiration; which one might work for you?
 
Annual Event      
Examples   
Key Question
-  Publish a
Special Report
Every Year
-   US News & World Report, “Best
     Colleges & Universities”
-   People, "Sexiest Man Alive” (35th yr)
-   Sports Illustrated, “Swimsuit
     Issue” (started in 1964)
-   Fortune ‘500’ (since 1955)
-   Honomichl Top 50 (listing of largest 
    marketing research firms)
What interesting information can you collect that would add value to your readers while differentiating you from your competitors?
-  Hold a
Yearly 
Competition
-   The Pillsbury Bake-Off (since 1949)
-   Smithsonian Magazine Photo Contest
-   The DuPont Challenge 
    Science Essay Contest
What contests are a natural fit for your brand, and how can you get even non-participants excited about the results? 
-  Host a
Yearly Festival
-   Harley-Davidson’s H.O.G. (Harley 
    Owner’s Group) Nat'l & State Rallies
-   Fan Conferences: Comic-Con & 
    Star-Trek Conventions
-   Local festivals abound, from 
    tiny towns to NYC neighborhoods
  
How can you help people with common interests relax & have a good time- - either by going deep (highly specialized interests) or by going broad?
-  Create an Award
-   The Clio Awards (advertising)
-   The Nobel Peace Prize
-   The Academy Awards
-   Time Magazine: Man of the Year
-   ABC: Barbara Walters Special, “The
    10 Most Fascinating People of [Year]”
Is there an annual award for your industry or vendors that you can create in an effort to pass along recognition, generate prestige for your company, & a “buzz” beyond your niche?
- Throw a Customer Appreciation Day
-   Ben & Jerry’s Free Cone Day
-    Jimmy John's Sandwiches $1 Day
  
How much goodwill can you generate by giving away your product/ service for just one day a yr? 
-  Sponsor a Charitable Event
-   Sports-related tournaments & events
-    Toy, clothing, & furniture drives
-    Auctions & bazaars
What cause do you feel passionately about, & how can you get people involved in a low-pressure, enjoyable way? 
-  Release Limited Editions / Annual Collectibles
-    Girl Scouts of America: 
     Girl Scout Cookies
-    The White House Historical Society:
     Annual White House Christmas
     Ornament
-    MontBlanc: Writers Edition 
     Series of Fountain Pens
When your audience knows something happens only once a year, they're more likely to pay attention. How can this apply to your business model?
 
The keys to success? Pick something you feel passionately about, that your audience would find of interest, that can spotlight your company's products or services, and that can be unique/differentiated. It's a tall order, but one well worth thinking about adding to your marketing plan starting in 2011.
  
In the meantime, if you send holiday gifts to your business associates, why not create a unique tradition now? A Minneapolis ad agency sends out artisan-crafted ornaments; there's a different angel every year. My friend & mentor Phyllis Rivard, an expert in ad specialties & promotional products*, sent adhesive calendar strips that were perfect for computer monitors. Perhaps you might send a different cannister from 'The Republic of Tea' each year or a framed inspirational quote.
 
No matter what you choose, I hope you'll embrace the opportunity to create your own "institution", one that your audience will look forward to year after year.
   


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